How do I troubleshoot common issues with my Nurosym device?

At Nurosym, we’re committed to offering reliable, easy-to-use devices. If you experience any minor issues, don’t worry! Many common concerns can be quickly resolved with just a few simple steps before needing additional support.

Here are a few common questions from our patients, along with some quick solutions:

My earpiece keeps slipping off

While the Nurosym earpiece is designed to fit everyone, some patients may find that it slips off due to differences in ear size. Don’t worry—our earpiece has a malleable section you can adjust for a custom fit. Try gently squeezing the thicker portion of the cord to mould it to your ear. Here’s what it should look like when shaped properly:

Additionally, you can try running the cable behind your neck and over your right shoulder to help keep it secure. Some patients find it helpful to use the device while seated and split sessions into two 15- or 30-minute intervals for better comfort.

For some, wearing headphones over the Nurosym earpiece keeps it firmly in place during longer sessions.

I think my earpiece is broken

If you suspect the earpiece isn’t working, there’s a quick way to test it:

1. Place the gold plates of the earpiece on your little finger with the electrode below your nail.
2. Gradually increase the intensity to feel the sensation.

If you don’t feel any stimulation, follow this simple protocol:

• Set the device to level 5 and run it for 5 minutes.
• Slowly increase the intensity by 1 level per second until you feel a mild tingling.

If you still don’t feel anything, the earpiece may be faulty. Please contact our customer care team at care@nurosym.com, and let them know you’ve tried these steps without success.

I think my charger isn’t working properly

If you believe there’s an issue with the charger, here’s how to check it:

1. Plug the charging cable into a USB wall adapter and connect it to a wall socket.
2. Ensure that the gold contacts on the device and charging cable are firmly connected.
3. Look for the white dots on the display and a blue LED light to confirm charging.

Remember

These are simple steps designed to help you test whether your device is working properly or to improve its use. Under no circumstances should you attempt any DIY repairs, such as opening the device to inspect it yourself. Our friendly team at care@nurosym.com is always here to assist with any problems you encounter, so please don’t hesitate to reach out if you face an issue that isn’t covered here.